Delete your account
You can delete your MuahPet account and its data at any time, in the app or here, without the app.
In the app
- Open the MuahPet app and tap "Profile".
- Tap "Account & Security", then "Delete Account".
- Tap "Yes, delete account" and confirm with your password or by signing in with Google.
Without the app
Sign in with the same account you use in the app and confirm the deletion.
Can't sign in, or does your account use Sign in with Apple? Write to contato@muahpet.com from your account's email, and we'll help you delete it.
Delete this account?
You signed in as
Deletion is permanent and can't be undone. It erases your sign-in, your profile, your pets with their photos and videos, and the photos and videos you sent in chats.
Deleting your account...
Account deleted
Your MuahPet account was deleted. Thank you for being part of MuahPet.
No account found
There is no MuahPet account for that Google account. If you sign in to the app with another Google account or with email and password, try again.
This account is blocked
To ask for its deletion, write to contato@muahpet.com.
What is deleted
- Your sign-in: email and password or Google.
- Your profile and registration data.
- Your pets, with their photos and videos.
- The photos and videos you sent in chats.
What is kept, and for how long
- The text messages you sent stay visible to the people who received them.
- Reports already made stay on record for administrators.
- Restricted copies of edited or deleted messages are kept for 90 days after the change, or longer while a report on that conversation is pending.
- If the account or one of its pets has a pending report or a report from the last 90 days, administrators keep a restricted copy of the account's name, email, and profile photo and of the reported pets for 90 days after deletion, or longer while a report is pending, and a code generated from the email, which can't be turned back into it, for 365 days.
The details and reasons are in section 4.3 of the Privacy Policy.